SAS Studio - folder shortcuts file is never updated

[el_grom]

Hi guys!

We're using SAS 9.4_M6 and more specifically SAS Studio. One of our user has a very annoying issue: In the web interface, he adds a shortcut to a folder. When he quits his session, the shortcut should remain but it does not. Next time he logs in, he finds the shortcut section blank like it is the first time he uses it.

For his colleagues, it's working fine, once they close the web page and reopen it, the shortcuts are still there.

We found out that the file - C:\users\<accountname>\AppData\Roaming\SAS\SASStudio\preferences\SWE.folderShortcuts.key - is never updated for this user. (it is for the others)

He has a full control on the file and a tracing doesn't show any "access denied" or else.

Do you have any experience with such behavior?

If it was not obvious, we're running it on Windows (2012)

Thanks!