SAS Studio 3.6 sudden auto siignout-sign-in

[lorenzkoh]

Hi Guys,

In reference to my previous post

https://communities.sas.com/t5/Administration-and-Deployment/SAS-Studio-3-6-Auto-signed-out-then-aut...

Right now we are encountering (Myself and other users at the same time) again the auto signout/auto sign in in SAS Studio 3.6 for both browsers (Chrome and IE)

Once this happen, code and logs in the previous window is lost and also sessions for the user remain on the server.

This is intermittent issue and right now we encounter it alot of times.

Would anyone know where could I kick start the investigation or possible resolution here?

Many Thanks,

[grace_sas]

Hi Lorenzkoh,

We are investigating your report here at SAS.  Can you please send a screenshot of the display when you do ?>About SAS Studio from the upper right? 

Thanks,

Grace

[lorenzkoh]

Hi Grace,

Please see below:

Release: 3.6 (Enterprise Edition)

Supported browsers:
Microsoft Internet Explorer 9, 10, 11
Mozilla Firefox 21+
Google Chrome 27+
Apple Safari 6.0+ (on Apple OS X)
Build date: Jan 12, 2017 4:05:37 PM
SAS Mid-tier release: Jan 12, 2017 3:22:00 PM
Java Version: 1.7.0_76
SAS release: 9.04.01M3P06242015
SAS platform: Linux LIN X64 2.6.32-504.12.2.el6.x86_64
Site name: STANDARD CHARTERED BANK SINGAPORE-SUP29 RETAILBANK
Site number: 11003698

Copyright © 2012-2016, SAS Institute Inc., Cary, NC, USA.


Seems all users are affected now. multiple users reported the same issue

Regards,

[lorenzkoh]

To add as well, last Wednesday we executed the script master_apm_etl.sh  of SAS Environment Manager, and seems after that, the fluctuation in SAS Studio keeps on happening..

[Kamsher]

Hello,

Were you able to resolve this issue?