SAS Drive login issue

[Srikz]

Hello Team. Please assist.

Until 3rd Mar , I was able to log on to SAS Viya for learners and also SAS Drive, but getting below errors since yesterday.

Error message " An error occurred. Please contact your system administrator.

There was an error when authenticating against the external identity provider: The system could not obtain group memberships for my "<mail id>"

"

Thanks.

[tom_grant]

Make sure you are logged in to learn.sas.com/vfl - you should see your name on the upper right corner of Viya for Learners launch page.

[Srikz]

Thanks for reply and yes I am logged in but getting posted error.

[antonbcristina]

Hi @Srikz, can you try to follow the standard path to access VFL: 

•  Access https://www.sas.com/en_us/software/viya-for-learners.html.

•  Click on "Access for Students". This will take you to the authentication screen/window.

•  Authenticate using your SAS Profile (e-mail and password).

•  You will land on https://learn.sas.com/course/view.php?id=6825 for VFL.

•  Click on "Launch Software" button on the page. This will take you to your assigned environment.

[Srikz]

Thnaks for reply.

Sadly that way was also giving me 500 error

"Internal Server Error

Oops! Something went wrong."

I raised ticket.

[tom_grant]

Can you try the steps above with a different browser?

[Srikz]

Yes I tried in Chrome, Edge and just now in Firefox (downloaded just for this test) but still same issue.

[tom_grant]

One more thing to try - use a private or incognito browser window - login & see if you get the same issue.