All my saved work from over a year are gone from my SAS Drive

[Abdel01]

Hi All,

When I tried to login to SAS recently I got an error saying "An error occurred. Please contact your system administrator", so I relaunched SAS by using the standard path to access VFL and I managed to login, HOWEVER, I couldn't find any of my saved work and reports etc in my SAS Drive!!! can someone help please ??

Thanks

Abdel

[Ksharp]

Your SAS Viya has been updated recently.
And I guess you did not save your sas file under File Server,but Computed Server?
Talk to your sas support, see if they have a solution to recover your sas file.

[Abdel01]

Well how am I supposed to know where files under "My folder" are stored ? all what I know is the data are stored on the cloud which doesn't just get lost...

[Cynthia_sas]

Hi: My understanding is that after a period of inactivity, the individual account files are deleted. I don't know when or if this is the situation you encountered. A different reason for not being able to find your files is that you saved your files under the older SAS Viya for Learners 3.5 server. However, that environment was retired in favor of a Viya for Learners 4 environment. It was not possible to carry files over from Viya 3.5 environment to Viya 4 environment. One of these is the likely reason that your files were not still available to you. However, you'd need to check with Viya for Learners support to understand the exact reason you don't find your files.
Cynthia

[Abdel01]

Hi, I haven't accessed SAS for 1 week or 10 days max only, I don't believe this is the issue. Also I'm aware of the SAS migration from 3.5 to 4 and I managed to migrate some of my work from the old version to the new version. When I relaunched SAS from SAS for Learners , it felt like resetting your phone with all the welcome messages coming up etc and then I couldn't see anything in my folder!! and Yes I'm using the same user account... This is extremely frustrating

[Rachel_McLawhon · Accepted solution]

Hi Abdel,

I apologize for the issues you've experienced with Viya for Learners! I believe I know the cause of your problem, and I'll attempt to explain:

Because the platform is free for academic use globally, SAS must comply with a number of legal requirements, including having users regularly agree to the terms of use, in order to stay compliant.  These requirements are met when users access the software via the VFL product launch page. The following access pathway (via the VFL Products Page: www.sas.com/viyaforlearners) is recommended and, even more importantly, is used to measure learner activity. After 90 days of inactivity (based on accessing through the VFL Products page), users are removed from the system.  We recently learned that some users had bookmarked direct access to their software; thus, they were not being recognized as legally compliant, active users. Due to this, the VFL team implemented measures to prevent this direct access moving forward.

Again, we apologize for the inconvenience!