In the past few months, we have seen an increase in demand to optimize the credit lifecycle for SME and commercial lending. Around 3 out 5 banks are exploring a transformation in this segment. This market represents 90% of worldwide business and provides more than 50% of global employment according to the World Bank. In addition, serving this market is becoming more and more the core focus of banks as it is a major profit source for financial institutions.
When it comes to pricing commercial loans, many banks continue to rely on manual, inconsistent processes that leave significant value on the table. Historically, institutions have depended on policy-based pricing grids, relationship manager discretion, or manual credit committee adjustments, an approach that breaks down under today's conditions of margin compression, heightened competition, and economic uncertainty.
In practice, this can lead to missed revenue opportunities, hidden margin leakage, inconsistent customer pricing, and suboptimal alignment between risk and growth strategies.
The Risk-Based Pricing Challenge
Compared with consumer lending, which benefits from highly standardized and automated products, SME and commercial lending are inherently more complex, with financing needs ranging from small working-capital loans of tens of thousands of dollars to multi-million-dollar credit facilities, and credit can take many forms: term loans, overdrafts, equipment financing, and real estate.
Conventional pricing practices typically require relationship managers to refer to rate sheets, route deals through multiple approval layers, and negotiate terms based on credit analysis, competitive dynamics, and client relationships. This creates:
The Answer: Risk-Based Pricing Incorporating Relationship Value
Risk-based pricing in commercial lending is a complex process that considers the full customer relationship, not just the loan being requested. This includes existing lending exposure, investment and foreign exchange revenues, employee payroll domiciliation, corporate credit card revenues, and other sources of profitability.
Pricing comparison between two companies requesting a new loan
When a new loan request is received, a real-time on demand price optimization incorporates both the characteristics of the new facility and the projected profitability of the overall relationship. The calculation accounts for operating costs, cost of funds, expected credit losses, and the required return on capital established by the bank's portfolio strategy. In some cases, a pricing premium or discount may be applied to align with competitive objectives, customer segment strategies, industry outlooks, or broader portfolio optimization goals.
Relationship managers need a fast and efficient tool that performs these calculations in real-time while requiring only a minimal amount of information from the user. SAS enables an on-demand commercial loan pricing solution that can integrate seamlessly with a front-end application. Rather than providing a single recommendation, the solution can generate multiple pricing scenarios, helping relationship managers negotiate deals that are both competitive and profitable.
The real-time price optimization process
Core Components of an Automated Risk-Based Pricing Framework
Three integrated capabilities are required to operationalize automated risk-based pricing at scale.
Many banks encourage risk-based pricing but see it fail because relationship managers must manually consolidate large numbers of data points a time-consuming, error-prone process that often results in the pricing calculator being skipped altogether.
With SAS an effective integration layer can be built to:
A modern commercial lending process must automate not just pricing, but the entire loan origination flow. SAS’s key decisioning capabilities include:
Capability | Description |
Unified Origination and Pricing Process | End-to-end configurable strategies integrating LLM components, rules, ML models, ECL and Capital calculation processes, price optimization and conditional logic |
Granular Segmentation | Differentiated strategies by portfolio, risk tier, product line, or customer profile |
Lookup Table Integration | Cost of funds, operating costs and other RAROC parameters, policy matrices, and risk ladders updatable without recoding |
A/B Testing Framework | Champion/challenger testing before full strategy deployment |
Model Integration | PD, LGD and EAD models imported directly from model repository |
ECL and Capital Calculation Engine | Integration with the bank’s own ECL and Capital calculation models (including collateral allocation) for real-time on-demand ECL and Capital calculation |
Governance & Audit | Version control, change logs, approval workflows, and role-based access |
Simulation | Scenario simulation to negotiate improved collateral quality and optimize pricing conditions |
The pricing engine brings all components together in an iterative process:
With this setup, the engine typically requires only the new loan amount, tenor, type, and collateral as input. All other data is automatically retrieved, processed, and calculated to produce the optimal rate or rates to charge.
Risk-Based Pricing in Action
This example illustrates a simple user interface where the relationship manager enters key details about the request, including the customer reference number, requested loan amount, proposed rate and fees, collateral value, and loan term. Most of the remaining information can be automatically retrieved from internal systems and databases.
User interface illustration
Once the user submits the request, the solution immediately calculates the expected return on capital for the entire customer relationship and compares it to the portfolio/customer segment’s hurdle rate. In this example, the proposed pricing generates a return below the target threshold.
Illustration of desired outcome in the system
Most financial institutions aim to give options to the relationship manager and not just approve or reject the request, and with SAS it is possible to produce alternative pricing options, for instance:
Option 1- Adjust Interest Rate: Maintain the proposed fees while adjusting the interest rate to achieve the target return on capital and any portfolio strategy premium.
Option 2 – Revised Fees: Maintain the proposed interest rate while recommending revised fees that satisfy profitability and portfolio objectives.
Option 3 – Optimized approach: Apply a balanced optimization approach that starts from standard pricing levels for the product and customer segment, then optimizes the interest rate and fees to achieve the desired outcome.
How SAS supports the end-to-end backend process to generate an offer in minutes
Reporting & Analytics
Integrating with data in real-time ensures the strategy is performing as expected and indicates whether changes to the strategy need to be made when drifts are detected.
Different stakeholders require tailored dashboards and analytics, ranging from portfolio risk, performance and profitability monitoring for credit officers and risk analysts, to executive-level insights on portfolio composition, risk-adjusted returns, competitive performance, and strategic initiatives.
SAS Visual Analytics provides a tiered reporting framework ensuring all stakeholders have the insights they need.
Strategic Impact Across the Banking Value Chain
Impact on Revenue and Efficiency
Automated risk-based pricing fundamentally reshapes multiple areas of the institution from revenue generation and cost efficiency to relationship management and competitive positioning.
Revenue Impact
| Cost & Efficiency Impact
|
By replacing manual, judgment-heavy processes with integrated decisioning, granular risk analytics, and dynamic pricing capabilities, institutions unlock a step-change in both financial performance and operational agility creating a more resilient, scalable, and strategically aligned lending ecosystem.
Recommended Resources
SAS for Risk Modeling & Decisioning | SAS
For more information, please contact @sasorza and @CarlaBoustany
It's your turn to help shape SAS Innovate 2027. Share your expertise and inspire the SAS community.