iOS bags of handler push notification

[TouchInstinct]

Report of bag of handler push notifications on ios app:
Steps:
1. run application
2. press lock screen button
3. send push
4. wait push
5. open push
6. unlock phone(enter password)
7. method is called

func application(_ application: UIApplication, didReceiveRemoteNotification userInfo: [AnyHashable: Any], fetchCompletionHandler completionHandler: @escaping (UIBackgroundFetchResult) -> Void) {
         SASCollector.handleMobileMessage(userInfo, with: application)
}

8. Method of SASMobileMessagingDelegate2  is not called in this case. 

func action(withLink link: String, type: SASMobileMessageType) { }

And method return true

SASCollector.handleMobileMessage(userInfo, with: application)

9. if swap the 5 and 6 step, method SASMobileMessagingDelegate2 is called

func action(withLink link: String, type: SASMobileMessageType) { }

All setting for application was took from document:

SAS® Customer Intelligence 360: User’s Guide

at paragraph:

Apple Production and Development Certificates and Keys for Enabling Push Services

What am I doing wrong?

[ChrisNZ]

I have no experience doing this, but have you seen this page?

https://documentation.sas.com/?docsetId=cintex&docsetTarget=set-up-mobile-apps.htm&docsetVersion=19....

[TouchInstinct]

yes, I am doing as described in this documentation, but this bugs is happened always

Method is not called

func action(withLink link: String, type: SASMobileMessageType) { }

[ChrisNZ]

One for tech support I reckon, this is a niche product a few people here would have used (though you never know, one is enough...).