SAS Viya Studio (Enterprise) Release 5.2 timing out

[mpirritano]

 Our SAS Admin has upped the timeout for SAS Studio to 4 hours, but it continues to timeout on me in less than 2 hours. I'm accessing Viya over a VPN connection. Does anyone have experience with this? How can this be resolved? It's causing me to lose work repeatedly. Very frustrating.

[SASKiwi]

Timeouts, caused by closed network connections, can happen for a variety of reasons. Is the timeout period always the same? That could point to a network or server firewall rule. Are you the only SAS user affected or are there others? This is really a problem for your SAS administrator to resolve. If a SAS Studio setting doesn't help then your administrator needs to engage with your IT folks to look at the other possible causes as already explained.

[mpirritano]

Thanks, it is only happening to me. The timeout is not consistent, sometimes 30 minutes sometimes 1 1/2 hours. I figured it was something for our SAS admin but wanted to confirm there's nothing simple that we were missing.

[SASKiwi]

Since it is only happening to you then your network connections need to be monitored by a network monitoring tool to find the events causing the problem. If you are working remotely via VPN there could be dropouts in your internet connection causing the problem.