Guidance on working with telecommunications data

[dominique2001gh]

Hello All , How can i find solutions to real world datasets like the Comcast Telecom Customer Complaints dataset.

ei below

Comcast is an American global telecommunication company. The firm has been providing terrible customer service. They continue to fall short despite repeated promises to improve. Only last month (October 2016) the authority fined them a $2.3 million, after receiving over 1000 consumer complaints.
The existing database will serve as a repository of public customer complaints filed against Comcast.
It will help to pin down what is wrong with Comcast's customer service.

Analysis Task

- Import data into SAS environment.
- Provide the trend chart for the number of complaints at monthly and daily granularity levels.
- Provide a table with the frequency of complaint types.
      o Which complaint types are maximum i.e., around internet, network issues, or acrossany other domains.

- Create a new categorical variable with value as Open and Closed. Open & Pending is to be categorized as Open and Closed & Solved is to be categorized as Closed.
- Provide state wise status of complaints in a stacked bar chart. Use the categorized variable from Q3. Provide insights on:

• Which state has the maximum complaints
• Which state has the highest percentage of unresolved complaints

- Provide the percentage of complaints resolved till date, which were received through the
Internet and customer care calls.

[andreas_lds]

What do you expect the community to do for you?

The first step "Import data into SAS environment" depends on how the data is accessible: can you read it directly from the database? "Can" itself has two aspects:

1. Do you have the necessary modules installed and licensed on the sas server?
2. Is direct access allowed and possible?

If you need in depth help, hiring an expert is recommended.