Dears,
I want to know how to creare case from incident's datagrid ?
Best Regards,
Ahmed Gamal.
The answer starts on page 3 of "SAS Enterprise Case Management 6.3: User's Guide, Second Edition " which you can find here:
https://support.sas.com/documentation/onlinedoc/securedoc/ecm.html
As an existing SAS ECM customer you can get the access credentials for this secured documentation via SAS Tech Support or on-site SAS consultants.
ECM is mainly used as front-end for some of the SAS solutions (eg. SAS AML). It's not uncommon for bigger sites that customizations have been requested. If you are an end user at such a site then I'd expect there is some site specific user documentation available which you should consult as your starting point.
If you are a developer and this is not just a simple usage question but you need to customize something, then you need to be much much more specific and provide considerably more information.
Are you ready for the spotlight? We're accepting content ideas for SAS Innovate 2025 to be held May 6-9 in Orlando, FL. The call is open until September 25. Read more here about why you should contribute and what is in it for you!
Learn how use the CAT functions in SAS to join values from multiple variables into a single value.
Find more tutorials on the SAS Users YouTube channel.