Greetings All!
I need some advice from the community because i am diving into an area that i have very little knowledge in regards to SAS.
I am told that there is a way to build scripts via %CMS or X that can login to my Avaya CMS Supervisor and pull a report directly as a dataset into the SAS system.
I have looked all over and found a couple of references but nothing that i would consider concrete or informative enough to give me a starting point.
The reason that i am looking to do this is that because of contractual reasons with Avaya, we are not able to link directly to their database, however, if i was able to build a program that logged into the CMS system and pulled the data i wanted without connecting to the database, technically, i would not be violating their TOS.
From what i have read so far, there is apparently ways to use the native language for Avaya CMS scirpting through SAS. If anyone has any idea on how to do this... i would be totally appreciative if you can help me get started.
I currently am working out of Enterprise Guide 5.1 if that helps.
Thanks,
DC
Cannot speak to the TOS, but it does seem that Avaya provides an ODBC driver to use for collecting data from the CMS system:
https://downloads.avaya.com/elmodocs2/contact_center/r3v11/780701_1/780701_1.pdf
I don't think that Avaya CMS has anything to do with the CMS operating system from IBM. Looks like Avaya CMS is a Call Management System.
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