Tech Support track # CS0373198
Bank requested for feature on “Alerts -> Alert Detail -> Analyst Grid”
1. IDBI Bank is requesting to add an additional “checkbox” similar to CF (Confirmed Fraud) on the Analyst Grid to identify a transaction as Confirmed Genuine (CG).
2. The behavior should be similar to CF. If the transaction marked as Confirmed Genuine (CG) and appearing under another Alert then the transaction must show up with a “Green Flag” similar to “Red Flag” icon representing CF transactions.
3. Bank justified that if Analyst already took confirmation from end customer regarding the transaction which is Confirmed Genuine then there’s no way to mark it. If subsequent Alert shows same transaction again then Analyst will not be able to know that the confirmation is already taken and end up calling same customer for already confirmed transaction. This may impact customer satisfaction for Bank.
4. Also, there’s another observation where clicking “CF” checkbox against a transaction autosaves without clicking on “Update”. This is NOT desired as its prone to mistakes. There’s no audit tracking or logging in Alert Event when “CF” checkbox is clicked. Is there a way to prevent auto saving of “CF” tagging and find out who clicked? Please advise.
Refer screenshot below.
SFM_Feature_Request_Screenshot_CS0373198.docx
