Tech Support track # CS0373203
Bank requested for feature on “Alerts -> Alert Detail ->Alerts Grid & Analyst Grid”
1. At Bank Transaction Level Alerting is configured.
2. Bank is looking for an option to assess (adding Call Result through Assessment dropdown) multiple Pending Alerts at one go after taking confirmation on Alerted transactions from end Customers and mark Confirmed Fraud (CF) or genuine accordingly. Refer screenshot below.
3. Bank is not accepting the option to open each Transaction level alert one by one and provide Assessment.
4. As an alternative, Bank is referring if they can open an Entity like “Account” clicking “Displayed Entity” option and mark all recent confirmed transactions appearing in Analyst Grid against selected Entity.
5. In current SFM version, once Entity is selected from “Displayed Entity” dropdown where there’s no Alert on that Entity, SFM doesn’t allow to mark listed recent transactions as CF.
Refer screenshot below.
SFM_Feature_Request_Screenshot_CS0373203.docx
