forecasting for calls data

[ramanji8278]

hi

I am new to these forecast studio. i have daily calls volume data , i need forecast the call volumes for next week. for this which model is good and which settings i need to apply in forecast studio. can anyone please help me thanks in advance

[Puwang]

Hi,

Here's a white paper which has step-by-step instructions on how to generate forecast using forecast studio:

http://support.sas.com/rnd/app/forecast-server/PDFs/forecast_studio_inside.pdf

[YueLi]

Forecast studio can run model diagnose automatically to select the best model(s) for each time series. You can always start by running the project with default settings to see which models get selected, and you will have a better sense of models after that.

Another reference paper: http://www2.sas.com/proceedings/sugi30/193-30.pdf

[ramanji8278]

Hi,

I got high variance while validating with the actuals how to resolve it.?

[alexchien]

You can accumulate the data from daily to weekly interval to potentially reduce the variance as what you need are the weekly forecasts. Also you can include potential independent variables that were impacting the call volumes as well as events such as holidays.  You can use the forecast studio event functionality to create the events to be considered in the model. hope this helps a little.

alex

[ramanji8278]

Thanks Alex.

It's working fine with the weekly data and I want know how to create
events,can you please share me any snapshots if you have.. thanks in
advance.

[alexchien · Accepted solution]

you can find all the details about how to create and use events in FS in chapter 12 of the following doc

https://support.sas.com/documentation/onlinedoc/forecast/14.2/fsug.pdf

thanks

alex