SAS EG Error: An error occured saving the file. Could not find a part of the path

[Sajid01]

Hello
We are on SAS 9.4M6 on WIndows Server 2016.
Clients use SAS EG 7.15.
Some times users get an error when they try to save their project.
The message is "An error occured saving the file. Could not find a part of the path C:\Users\username\AppData\Local\Temp\2\SEG12345\_A_long_alphanumeric_key\code.sas".

The project cannot be saved and the code has to be copied and pastes to a new EG session to save the changes.
We had this error while using SAS EG 7.13. Expected to solve it after moving to SAS EG 7.15 and
applying the patch msofficeint_patch.msp .
However the error continues.
Did anybody have the issue ? How it was solved?

Thanks in anticipation.

[andreas_lds]

Contacting sas tech-support is most likely the fastest way to get solution.

[Sajid01 · Accepted solution]

http://support.sas.com/kb/62/237.html

has the solution