SAS EG 8 Application Crash

[jwilson]

Hi Everyone,

I currently have a support ticket open with SAS for this issue, but was hoping to get the community's thoughts as well.  I have been able to reliably replicate an application crash on EG 8 on all machines in my organization by following the steps in this video: https://i.gyazo.com/e89e25e7578ad6232c1f5d912cf487f7.mp4

Support advised me to check the Event Viewer -- I've pasted that below.  I was also advised to reinstall .net framework, which did not work, but also doesn't really make sense to me given this issue exists across all of our machines.  If anyone has EG 8, can you try to replicate my issue and let me know if it crashes your application?  You need to have two monitors in order for it to work.

Faulting application name: SEGuide.exe, version: 8.3.0.103, time stamp: 0x5f297a62
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2728, time stamp: 0xe7e53a4e
Exception code: 0xe0434352
Fault offset: 0x000000000002cd29
Faulting process id: 0x49ac
Faulting application start time: 0x01d97941113bc529
Faulting application path: C:\Program Files\SASHome\SASEnterpriseGuide\8\SEGuide.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: b74a7e71-3ef5-49bf-9c1e-4ae0b10d5319
Faulting package full name:
Faulting package-relative application ID:

[SASKiwi]

What causes the crash? Just opening EG or some process within EG once open? Was it working OK before and if so what might have changed to cause it? Are you using 32-bit or 64-bit EG?

We use EG 8.3 in our organisation and I've never seen anything like this.

[jwilson]

What causes the crash is docking that programs folder back into the EG application after maximizing the log window in the second monitor (the video should be self explanatory but let me know what isn't clear and I'll try to make a new one).  We use EG 8.3 (8.3.0.103) (64-bit)

The application works fine normally, it's just when users are trying to dock and undock windows this crash happens.  We have some other crashes that seem related in some way but none that we can reliably replicate.

[SASKiwi]

OK, looks suspiciously like a bug to me. You could check to see if the latest version 8.3 Update 7 still has the problem or wait for advice from Tech Support.

[jwilson]

What do you mean latest version? When I click "check for updates" it tells me my software is up-to-date. Is there some other way to update?

Just to confirm -- those same steps don't crash your EG session? Are you in windows?

[SASKiwi]

I was just going by my EG which reports this:

which appears to be later than yours.

I haven't tried your problem as yet. Too busy with my day job 🙂

[jwilson]

update 7? that is really confusing!

[AlanC]

I don't think this is an EG issue even though EG is throwing the error. I would suspect the graphics driver or .NET. Try and turn off transparency in Windows, see if it fixes it. Update graphics drivers, make sure .NET Framework is up-to-date. Mess with graphics options.

The failure appears to occur when you dock the window which is an internal function in .NET. .NET uses the graphics driver. That is what makes me suspect that the error is thrown at the bottom and bubbles up. Just a swag. 

[jwilson]

Were you unable to replicate it? this issue is happening on every single one of our machines. We tried updating .net, it did not work.

[jwilson]

update:  I installed EG 8.3 on my personal machine and was able to replicate the bug.  I'm growing increasingly skeptical that this is not a bug.