ERROR: Unable to connect to Metadata Server. when uploading to LASR in Enterprise Guide

[Ksmith]

Hi

This problem has just happened within the past week. This is happening in Enterprise Guide. End users are loading datasets to LASR using the Upload to LASR task.  This seems to have happened after we restarted the server(we had no issues the stopping and starting).

The end users are getting error

ERROR: Unable to connect to Metadata Server.

ERROR: Unable to connect to Metadata Server.

ERROR: Write access to member TMP00002.DISTINCT_MINOR.DATA is denied.

SAS had us check the connections using SAS Integration Technologies Utility.  Connections to Workspace, Metadata and Object Spawner all worked. We also analyzed the metadata. This error is happening to all end users.

We have read the other posts about this error but we are stuck.

Thanks

Kathy

[Ryan81 · Accepted solution]

Hi Kathy,

This error message can indicate a number of different issues in your environment.  With that being said, I highly recommend opening a track with SAS Technical Support.  They will be able to gather all of the pertinent information from your environment, and arrive at a solution.

Thanks,

Ryan

[CaseySmith]

Hi Kathy,

Since it happened after re-starting your server, it sounds like some sort of configuration issue.  However, I suggest continuing to work with SAS Tech Support on this one.  Providing the full SAS log and EG log should help them debug (they can provide instructions for retrieving).

Casey