ERROR SAS Enterprise guide is not connecting to SASapp server

[yueqidong]

When I try to use the shared data from SAS folder, it shows the machine name could not be resolved to an IP address.

And I ping the server (odaomr-apse1.oda.sas.com), it failed. What am i supposed to do ?

The machine name could not be resolved to an IP address.

-------------------------- Technical Information Follows --------------------------

Exception Details:
----------------------------------------
Exception type: SAS.EG.SDS.SDSException
Message: The machine name could not be resolved to an IP address.
Source: SAS.EG.SDS.Model
Target Site: SASWorkspace

Stack Trace:
at SAS.EG.SDS.Model.Server.SASWorkspace(Boolean checkWorkspace)
at SAS.EG.SDS.Views.View.DoPopulate(DisplayOperation& op)

Inner Exception Details:
----------------------------------------
Exception type: SAS.EC.Directory.Model.SDSException
Message: The machine name could not be resolved to an IP address.
Source: EC.Directory
Target Site: Connect

Inner Exception Details:
----------------------------------------
Exception type: System.Runtime.InteropServices.COMException
Message: The machine name could not be resolved to an IP address.
Source: SASObjectManager
Target Site: CreateObjectByLogicalNameAndLogins

Stack Trace:
at SASObjectManager.ObjectFactoryMulti2Class.CreateObjectByLogicalNameAndLogins(String Name, Boolean synchronous, Object pIOMI, String LogicalName, LoginDef pOMRLoginDef, LoginDef pSASLoginDef, String nameValuePairs)
at SAS.EC.Directory.Model.Server.Connect(ConnectionInfo connInfo)

[Patrick]

Not much you can do unless you're a server admin. If so then restart the server/object spawner?

[Kurt_Bremser]

From my tablet, the name resolves to an address, but the server does not respond to a ping. Since this is a name in the sas.com domain, get in touch either with the person who supplied the name, or SAS technical support.