Process Mining for SAS Enterprise Miner

[filbert2021]

Hi,

I would like to check if I can do process mining in SAS Entreprise Miner?

Is it possible to integrate process mining framework tools ProM (https://www.promtools.org/doku.php) or py4pm in SAS Entreprise Miner?

Regards,

Filbert

[sbxkoenk]

Hello,

SAS Enterprise Miner is not designed for process mining (starting from 'event logs').

You can do it, but you have to arrange , organize and set up everything yourselves (which might be a big effort).

https://www.element61.be/en/competence/process-mining

I think few people have used Enterprise Miner (latest version is 15.2) for this purpose.

Good luck,

Koen

[filbert2021]

Hi Koen,

The website is about the definition of process mining.

https://www.element61.be/en/competence/process-mining

Do you have any reference on how to do process mining with SAS Enterprise Miner?

Regards,

Filbert

[sbxkoenk]

Hello Filbert,

Let me try to find some info for you internally.
I do not have anything available off-hand.

Here are two SAS-blogs, but no SAS code nor Enterprise Miner tips to give you a head-start with your process mining.
Author is no longer working at SAS (I believe , ... there are so many Massimiliano's working in SAS Italy 😉).

What is process mining, and how can it help your business?
By Massimiliano Cea on Hidden Insights 12 February 2019
https://blogs.sas.com/content/hiddeninsights/2019/02/12/what-is-process-mining-and-how-can-it-help-y...

Using process mining to improve customer experience in telecoms
By Massimiliano Cea on Hidden Insights 6 December 2019
https://blogs.sas.com/content/hiddeninsights/2019/12/06/using-process-mining-to-improve-customer-exp...

Cheers,

Koen

[sbxkoenk]

Hello @filbert2021 ,

Have a look to this great resource / great paper :

Paper SAS5641-2016
Improve Your Business through Process Mining
David R. Duling and Emily (Yan) Gao, SAS Institute Inc.
https://support.sas.com/resources/papers/proceedings16/SAS5641-2016.pdf

More info might follow.
I have not gone yet through all the material my colleagues have sent me. ☹️

Cheers,

Koen

[filbert2021]

Hi Koen,

Thank you for following up.

But the paper uses SAS Analytics and code by using SAS.

Would like to check if there is resources on doing process mining on SAS Entreprise Miner?
As this is the tools that is available in my institute.

Regards,
Filbert

[sbxkoenk]

Hello,

There is no readily available "process mining" node in Enterprise Miner, that's for sure ☹️.

Hence, there's no way you can complete this case 'code-free'. 😒

You will need :

• Data Integration for the preparation of data (log data, ...). These log-data needs to be combined with other (external) factors to draw conclusions. In SAS 9.4, this can be done with Data Integration Studio (DI Studio).
• Detection of patterns and anomalies. For this step, you can use Enterprise Miner nodes!!
  But time series analysis is very limited in Enterprise Miner. Enterprise Miner is very good in turning time series into predictive features (i.e. time series dimension reduction aka time series compression). But Enterprise Miner is not that good in finding structural breaks in time series (for example) or in (econometric) modelling of time series. For cross-sectional data though, Enterprise Miner offers you great tools to detect patterns and anomalies in a code free way.
• Graphical analysis of data and visualization of findings : for this I would use Visual Analytics 7.x (which is VA on SAS 9.4).
• Optimization (operational research algorithms) for determining the optimal actions and improving the business processes : you need SAS/OR for this (PROC OPTMODEL for example).
• Ideally you also need SAS Visual Investigator for processing the cases. I forgot about the SAS 9.4 name of SAS Visual Investigator (VI is the SAS VIYA name if I remember correctly)

So the only part of the above steps that can be done with Enterprise Miner is the 2nd (detecting patterns and anomalies).
This also includes :

• Process discovery which is the exploration of the processes and paths that are being analysed
• Compliance check to detect all events that have not followed the expected process
• uncover hidden relationships between resources and activities

And remember this :

Process mining shares some algorithms with data mining but it is more focused on interpretation of the detected patterns rather than prediction. So, Deep Analytics is not necessarily the most important feature you need !

Cheers,

Koen