Error with SAS EM

[Riana]

Hi,

When I open SAS EM and create a new project, after that I'm getting error for loading profile.

What can be the problem?

Thanks.

[JeffPrevatt]

Are you using an installation of EM Workstation client or EM Client/Server?  If you are using the EM Client/Server environment then you could try deleting your user from Metadata and then re-adding your user to Metadata.  If you need help with deleting and adding your user within Metadata or are running the EM Workstation Client then I would suggest contacting SAS Technical Support for further assistance. 

[Riana]

Deleting and recreating user at OS level or in SAS Management Console?

[JeffPrevatt]

Please try to delete and recreate the user in SAS Metadata using SAS Management Console.

[Riana]

Now I'm getting this error:

  An error exists in the User Service configuration.
    All preferences will be ignored in this session.

I'm running SAS EM on server via Citrix.

[JeffPrevatt]

Sorry the recreating of the user didn't fix this issue.  At this point it would probably be best to contact Tech Support to help you work through this.