sas customer intelligence studio persistence failed to find the requested object

[silvernet2]

ERROR, como persistencia del estudio de inteligencia del cliente no pudo encontrar el objeto solicitado.

[BeverlyBrown]

@silvernet2, entiendo que Technical Support está trabajando con usted en esto. Si los pasos a la solución ayudaría a otros usuarios de SAS, le sugiero que lo postee aquí y marque su tópico resuelto.

[silvernet2]

Hola @BeverlyBrown

Este issue está aún abierto y aún no se encuentra la solución de este, nos encontramos en interacción y buscando el origen del mismo, les informaré si tengo novedades del caso

Saludos

[HULK]

Hi @silvernet2!

¿Hubo una solución a este problema?

Recientemente encontré lo mismo.

[silvernet2]

Buenos días

La incidencia que se reportó y aparece en este hilo, persistió y además se asoció a otra incidencia que correspondía a la caída periódica de los SASServer1_!, SASServer6_1 y SASServer7_1. Como no se encontró una solución con el apoyo del equipo de soporte de SAS, se procedió a programar reinicios periódicos de los servicios de SAS desde la capa WEB, con esta acción ambas incidencias no se han vuelto a repetir en mi ambiente, llevo mas 5 meses sin repetición de estas incidencias

Saludos

[JamesAnderson]

HI @silvernet2<>,
What version of SAS Customer Intelligence are you using ? is this Marketing Automation or Real Time Decision Manager ?
Regards
James

[Gooty5]

Hi JamesAnderson - We are getting same error while login to SAS CI Studio 6.5. This is Marketing Automation. Please let me know if you know of any solution. Really appreciate your help.

Thank You

Muralidhar Gooty

[silvernet2]

Hi James

the current version of SAS CIStudio 6.3 with Marketing Automation 

Regards

[Gooty5]

Hi - We were able to resolve the issue by exporting CI Objects (just CI Objects) to staging folder. Deleted CI Business Context from the corrupted CI Context and imported CI Objects from staging folder back into original CI Context.

Thank You

Muralidhar Gooty

[Gooty5]

Forgot to mention. After importing CI Objects back into original CI Context, created new CI Business Context and everything is working as expected.

Thank You
Muralidhar Gooty

[zdoktorov]

Hi

found your post today and i am very happy about it because i have the same issue and not able to solve this.

As i am not so experienced in CI Studio context, could you please exactly explain me what do you think whti this:

"exporting CI Objects (just CI Objects) to staging folder." - > Which CI Objects exactly and where is staging folder located

"Deleted CI Business Context from the corrupted CI Context" ->  Which Business Context should i delete exactly?

" imported CI Objects from staging folder back into original CI Context." --> you mean previuosly exported CI Objects , which we exported to Staging folder should be imported back again?

Thanks a lot for the clarification.

Best regards

[tagupa]

What solved it for me was to ps -ef |grep SASserver on the mid-tier server.  There was a ghost process which needed to be killed from a month ago.  So I stopped all the services on the Mid-Tier and ended up needed to kill -9 on the process (SASServer1_1) and restarted the services.   Problem solved.

[silvernet2]

The version of CI is 6.3