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An issue has been found with the latest MA 6.5 hotfix – Z77021 released on December 17st.

 

If you are using custom details, please don’t apply the hotfix. If you have applied the hot fix already and encounter issues with custom details, please follow the instructions documented in the SAS Note, see details below.

 

Problem Note 65312: A pop-up error occurs when you create a custom detail using the selection group and set up a required field in SAS® Customer Intelligence

 

When you create a custom detail in SAS Customer Intelligence 6.5, you might encounter the following pop-up window:

 

65312.PNG

 

To correct this error:

1. Open the services-config.xml file that is located in the following directory:

SAS-configuration-directory/Lev1\Web\SASServer6_1/sas_webapps/sas.customerintelligencestudio.war/WEB-INF/flex

2. Locate the allow-classes block in the services-config.xml file and include the following line:

<class name="flex.messaging.io.ObjectProxy" />

3. Save the file and restart the SASServer6_1 web application server.

 

The issue will be corrected asap with hot fix Z77022. 

 

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SAS Customer Intelligence 360

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Training Resources

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Access free tutorials

Refer to documentation

Latest hot fixes

Compatibility notice re: SAS 9.4M8 (TS1M8) or later

How to improve email deliverability

SAS' Peter Ansbacher shows you how to use the dashboard in SAS Customer Intelligence 360 for better results.

Find more tutorials on the SAS Users YouTube channel.

 

Leader Spring 2026.png

Want to review SAS CI360? G2 is offering a gift card or charitable donation to One Tree Planted for each accepted review. Use this link to opt out of receiving anything of value for your review.

 

SAS Customer Intelligence 360

Get started with CI 360

Review CI 360 Release Notes

Open a Technical Support case

Suggest software enhancements

 

Training Resources

SAS Customer Intelligence Learning Subscription (login required)

Access free tutorials

Refer to documentation

Latest hot fixes

Compatibility notice re: SAS 9.4M8 (TS1M8) or later

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