SLA

[deleted_user]

Looking for ideas for creating a dashboard to report on SLAs.

Does anybody have a template that I could get some best practice ideas?

Which are the best the best timeframes (day of week, daily, weekly,monthly) or must one use all of them?

[OS2Rules]

Here is a link to a set of SAS Dashboard samples including the code:

http://support.sas.com/rnd/datavisualization/dashboards/index.html