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Navaneethan6
Calcite | Level 5

Hi ,

  This is Navaneeth, for the previous days I can't open my virtual lab. Whenever I try to open my virtual lab it showing me an error Like "Citrix receiver can't connect to the server". If I cleared my cookies and caches , virtual lab will be working fine for around 30 min and again it starts showing me the same issue. I have attached the image kindly help me to get out from this issue.

 

 the below text are show in the download log 

 

[Thu, 15 Sep 2022 11:48:58 GMT] start Session
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:BROWSERINFO:|:navigator =Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:BROWSERINFO:|:os =WINDOWS
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:BROWSERINFO:|:browser =CHROME;version=105
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:PREFERENCE:|:ajax=true
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:ICA:|:ica type=autoOpener
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ica load time =2138
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:script load =28832
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:PREFERENCE:|:language=en
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:language =30329
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:initializing session
[Thu, 15 Sep 2022 11:48:58 GMT] ResUtil : singleMonitor function
[Thu, 15 Sep 2022 11:48:58 GMT] ResUtil : Session displayInfo event: {"lMZFA":true,"CJniz":{"left":0,"top":0,"right":0,"bottom":0},"q9CvM":"Fit_To_Window","X8veW":null,"devicePixelRatio":1.5,"rBsEp":false,"nvKa4":0,"V0yw3":0,"j7P7j":false,"Gf0LK":false,"iFgdd":1,"xMK8S":1,"HewgK":false,"ytkh1":{"width":1280,"height":576},"vjlNC":[{"bounds":{"left":0,"top":0,"width":1280,"height":576},"workArea":{"left":0,"top":0,"width":1280,"height":576}}],"lNzRf":{},"p2uf2":{"Fit_To_Window":{"width":1280,"height":577},"Use_Device_Pixel_Ratio":{"width":1920,"height":866}},"j5_G9":{"left":0,"top":0,"width":1280,"height":577},"XL9rJ":{"left":0,"top":0,"width":1280,"height":680},"L4Ckn":{"width":0,"height":0}}
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:UI:|:initializing ui-interface
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ui initialize =12
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:ICA:|:ClientVersion 2.6.9.4033
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:ICA:|:initializing ica-interface
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ica initialize =16
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:Encryption level : Basic
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCPM
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXTW
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXTWI
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCLIP
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCAM
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXMM
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCTL
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXEUEM
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXFILE
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:WRAPPER:|:INFO : session size in icastack {"width":1280,"height":576,"Zq1Np":1663242538864}
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: TRYING FOR SOCKET CONNECTION ON labs.liveweb.sas.com : 443
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 0
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: SOCKET CONNECTED. Setting CGP Channel
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: CGP SOCKET :|: INFO :|: Start Initializing CGP Socket
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: CGP SOCKET :|: INFO :|: Finish Initializing CGP SOCKET
[Thu, 15 Sep 2022 11:49:20 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:20 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 1
[Thu, 15 Sep 2022 11:49:21 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:21 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 2
[Thu, 15 Sep 2022 11:49:22 GMT] SESSION:|:ICA:|:TRANSPORT:|:DRIVER:|:close with code=1006
[Thu, 15 Sep 2022 11:49:22 GMT] INIT :|: CONNECTING :|: TRANSPORTDRIVER :|: CGP HANDSHAKE FAILED. TRYING ICA-Socks
[Thu, 15 Sep 2022 11:49:22 GMT] SESSION :|: CGP :|: STATE :|: CGP-CORE :|: Changing core state from :0 To 0
[Thu, 15 Sep 2022 11:49:22 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: TRYING FOR SOCKET CONNECTION ON labs.liveweb.sas.com : 443
[Thu, 15 Sep 2022 11:49:22 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:22 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 0
[Thu, 15 Sep 2022 11:49:22 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: SOCKET CONNECTED. Setting SOCKSV5 Channel
[Thu, 15 Sep 2022 11:49:23 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:23 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 1
[Thu, 15 Sep 2022 11:49:23 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:23 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 2
[Thu, 15 Sep 2022 11:49:24 GMT] SESSION:|:ICA:|:TRANSPORT:|:DRIVER:|:close with code=1006
[Thu, 15 Sep 2022 11:49:24 GMT] ERROR:|:error =error-server,error-local-access
[Thu, 15 Sep 2022 11:49:39 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive and session should have been disconnected here.

1 ACCEPTED SOLUTION

Accepted Solutions
Cynthia_sas
SAS Super FREQ

Hi:

  Typically, this type of problem with Citrix is due to some issue with your browser or your logon. First, be sure that you do not use a saved bookmark or URL to try to return to your Virtual Lab. You should always enter the Virtual Lab from inside the class page, by clicking to Launch Virtual Lab. You did not mention what browser you were using, but we recommend Chrome, Firefox or Edge. (We have fewer reports of issues with Chrome and Firefox, so I would recommend trying those browsers first.)

  You said you cleared your cookies and that worked for a while. I would recommend that you send mail to elearn@sas.com and let us know the following information:

Name:

Email:

Name of Class:

Browser:

Wired or Wireless Connection:

VPN or NO VPN:

 

  When we get your mail, we can test your server, but we need your email and the name of your class in order to do that. Please do not post that information here. Send the requested information to elearn@sas.com .

 

Thanks, Cynthia

  

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1 REPLY 1
Cynthia_sas
SAS Super FREQ

Hi:

  Typically, this type of problem with Citrix is due to some issue with your browser or your logon. First, be sure that you do not use a saved bookmark or URL to try to return to your Virtual Lab. You should always enter the Virtual Lab from inside the class page, by clicking to Launch Virtual Lab. You did not mention what browser you were using, but we recommend Chrome, Firefox or Edge. (We have fewer reports of issues with Chrome and Firefox, so I would recommend trying those browsers first.)

  You said you cleared your cookies and that worked for a while. I would recommend that you send mail to elearn@sas.com and let us know the following information:

Name:

Email:

Name of Class:

Browser:

Wired or Wireless Connection:

VPN or NO VPN:

 

  When we get your mail, we can test your server, but we need your email and the name of your class in order to do that. Please do not post that information here. Send the requested information to elearn@sas.com .

 

Thanks, Cynthia

  

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