Hi ,
This is Navaneeth, for the previous days I can't open my virtual lab. Whenever I try to open my virtual lab it showing me an error Like "Citrix receiver can't connect to the server". If I cleared my cookies and caches , virtual lab will be working fine for around 30 min and again it starts showing me the same issue. I have attached the image kindly help me to get out from this issue.
the below text are show in the download log
[Thu, 15 Sep 2022 11:48:58 GMT] start Session
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:BROWSERINFO:|:navigator =Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:BROWSERINFO:|:os =WINDOWS
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:BROWSERINFO:|:browser =CHROME;version=105
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:PREFERENCE:|:ajax=true
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:ICA:|:ica type=autoOpener
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ica load time =2138
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:script load =28832
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:PREFERENCE:|:language=en
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:language =30329
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:initializing session
[Thu, 15 Sep 2022 11:48:58 GMT] ResUtil : singleMonitor function
[Thu, 15 Sep 2022 11:48:58 GMT] ResUtil : Session displayInfo event: {"lMZFA":true,"CJniz":{"left":0,"top":0,"right":0,"bottom":0},"q9CvM":"Fit_To_Window","X8veW":null,"devicePixelRatio":1.5,"rBsEp":false,"nvKa4":0,"V0yw3":0,"j7P7j":false,"Gf0LK":false,"iFgdd":1,"xMK8S":1,"HewgK":false,"ytkh1":{"width":1280,"height":576},"vjlNC":[{"bounds":{"left":0,"top":0,"width":1280,"height":576},"workArea":{"left":0,"top":0,"width":1280,"height":576}}],"lNzRf":{},"p2uf2":{"Fit_To_Window":{"width":1280,"height":577},"Use_Device_Pixel_Ratio":{"width":1920,"height":866}},"j5_G9":{"left":0,"top":0,"width":1280,"height":577},"XL9rJ":{"left":0,"top":0,"width":1280,"height":680},"L4Ckn":{"width":0,"height":0}}
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:UI:|:initializing ui-interface
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ui initialize =12
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:ICA:|:ClientVersion 2.6.9.4033
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:ICA:|:initializing ica-interface
[Thu, 15 Sep 2022 11:48:58 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ica initialize =16
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:Encryption level : Basic
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCPM
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXTW
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXTWI
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCLIP
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCAM
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXMM
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCTL
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXEUEM
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXFILE
[Thu, 15 Sep 2022 11:49:19 GMT] SESSION:|:ICA:|:WRAPPER:|:INFO : session size in icastack {"width":1280,"height":576,"Zq1Np":1663242538864}
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: TRYING FOR SOCKET CONNECTION ON labs.liveweb.sas.com : 443
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 0
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: SOCKET CONNECTED. Setting CGP Channel
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: CGP SOCKET :|: INFO :|: Start Initializing CGP Socket
[Thu, 15 Sep 2022 11:49:19 GMT] INIT :|: CONNECTION :|: CGP SOCKET :|: INFO :|: Finish Initializing CGP SOCKET
[Thu, 15 Sep 2022 11:49:20 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:20 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 1
[Thu, 15 Sep 2022 11:49:21 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:21 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 2
[Thu, 15 Sep 2022 11:49:22 GMT] SESSION:|:ICA:|:TRANSPORT:|:DRIVER:|:close with code=1006
[Thu, 15 Sep 2022 11:49:22 GMT] INIT :|: CONNECTING :|: TRANSPORTDRIVER :|: CGP HANDSHAKE FAILED. TRYING ICA-Socks
[Thu, 15 Sep 2022 11:49:22 GMT] SESSION :|: CGP :|: STATE :|: CGP-CORE :|: Changing core state from :0 To 0
[Thu, 15 Sep 2022 11:49:22 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: TRYING FOR SOCKET CONNECTION ON labs.liveweb.sas.com : 443
[Thu, 15 Sep 2022 11:49:22 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:22 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 0
[Thu, 15 Sep 2022 11:49:22 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: SOCKET CONNECTED. Setting SOCKSV5 Channel
[Thu, 15 Sep 2022 11:49:23 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:23 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 1
[Thu, 15 Sep 2022 11:49:23 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://labs.liveweb.sas.com:443
[Thu, 15 Sep 2022 11:49:23 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 2
[Thu, 15 Sep 2022 11:49:24 GMT] SESSION:|:ICA:|:TRANSPORT:|:DRIVER:|:close with code=1006
[Thu, 15 Sep 2022 11:49:24 GMT] ERROR:|:error =error-server,error-local-access
[Thu, 15 Sep 2022 11:49:39 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive and session should have been disconnected here.