SAS EM FROZE - CANT ACCESS ANYTHING

[joudi_h]

Hello, 

I currently can't seem to access my projects in SAS EM. I am able to sign in and choose my project but then wherever I click the whole application freezes and I can't close it even with task manager (I need to restart my laptop)

For example : if I click on diagram question c , then I click on import file then variable everything freezes and I can't use SAS EM anymore.... 

Could you please help? It's quite urgent

 

[SASJedi]

If your need is urgent, please contact SAS Technical Support using chat or phone.

[joudi_h]

I have already I'm just wondering if anyone else went through this .... 

[joudi_h]

I did , they created a case but I'm wondering if anyone else had this problem before.

[ballardw]

How long did you wait?

You describe something that is going to Import data. If the file is large it may take time.

[joudi_h]

It's not just importing data , basically clicking on anything freezes it. I waited hours and nothing has changed ..  I can't even close the application with task manager

so technically whenever I require SAS to do anything it shuts off and is not willing to close