Market Basket Analysis or something else? Releated items

[gabras]

Hi,
I have to analyze services that a customer asked for in order to propose to him a service which probably is going to ask in the next interaction.
I Thought about Market Basket Analysis but i suppose that is based in the assumption that the items are independent.
The items/services i have to study are dependent ti each other.
What kind of analysis fit the requirement?

[Tommy1]

Hi @gabras ,

It sounds like you are trying to create a recommendation engine. After a quick Google search of Recommendation Engine I came to this page. Even though it is implemented in Python, it looks like it gives a good beginning understanding of how they work.

https://www.analyticsvidhya.com/blog/2018/06/comprehensive-guide-recommendation-engine-python/

It even looks like the Recommendation Engine might work very similarly to a market basket analysis.

Hope you discover the right model for you,

Tom