I last used EIS graphics for initial tests and proof of concept in V6.12. They had changed a lot by the time I next saw it in SAS8, but by that time I Had a lot of code in catalogs where I generated customised and less clunky graphics from SAS/Graph and replayed them to the EIS desktop.
I think that if I was starting something new and interesting, I would probably look to Rob Allison's site first for guidance. I'm afraid though that I don't like 3d graphics, believing that almost always they distort the message.
For someone with no exposure to SAS/Graph, I agree that the first point of call should be Tech Support.
Kind regards
David