Has this installation worked before, and is just now showing the problem? Or has it never worked in this install?
I've seen a similar thing happen in DMS SAS, when the SAS session is running on Unix, and displaying on an X-Server on a PC, and the X-server didn't have the fonts that the SAS session needed. In my case I was using the Hummingbird Exceed X-Server (using fonts being served by a central machine), and I went through the Hummingbird menus and did something about "reload the font server" (if I recall correctly - it was many years ago).
Might depend on whether it's running on Windows and/or Unix, what version of SAS you have, what version of EG you're using, etc.
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