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LizGoldberg
SAS Employee
Speed is key to fraud detection and prevention, especially the speed of contacting your customers and taking relevant actions. This technical paper, SAS Fraud Management Customer Contact Enablement and Automation, gives you the instructions to reach optimal performance using these SAS Fraud Management software features:
 
  • Interactive Voice and Response System (IVRS) interface (also known as the Customer Contact System or CCS interface)
  • Enterprise Case Management Interface (ECMI)
  • Automation interface
  • Real-time response from rules
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