EGRC ERRRO

[MSMM]

please help

the below errors appears in the log

SASEnterpriseGRC 15Oct19 15:22:52,507 [tomcat-http--1] ERROR com.sas.oprisk.monitor.web.MonitorSession - Error fetching user.
com.sas.oprisk.framework.server.persistence.PersistenceException: There was an error interacting with the database: Closed Connection.
at com.sas.oprisk.framework.server.persistence.SqlPersistenceStrategy.basicQuery(SqlPersistenceStrategy.java:427)
at com.sas.oprisk.framework.server.persistence.SqlPersistenceStrategy.query(SqlPersistenceStrategy.java:295)
at com.sas.oprisk.server.behavior.BusinessObjectImpl$ClassObjectImpl.query(BusinessObjectImpl.java:97)
at com.sas.oprisk.server.base.BaseUserImpl$ClassObjectImpl.query(BaseUserImpl.java:10433)
at com.sas.oprisk.server.base.UserQuery.execute(UserQuery.java:194)

[JosvanderVelden]

This could happen because the connection to the database is lost and reconnect does not take place automatically. It may be possible to resolve the issue by changing the jdbc-url in the server.xml. Please contact SAS Technical Support for a solution adequate for your envirnoment. https://support.sas.com/en/technical-support/contact-sas.html