The phone rings. It’s a colleague with a question about SAS. Your community feed is peppered with very similar questions on a daily basis. Your email and IM light up with more SAS questions related to the same topic. You’ve answered them all, individually, time and time again. This cannot go on. Have you considered writing a SAS Communities Library article? If not, you should.
Though I could argue there are dozens of reasons to write an article, I’ve boiled it down to a good three:
How to write an article
Now that you’ve decided to write an article, what’s the first step? After a certain amount of community activity, you will earn the “Article Author” role. This means that when visiting the SAS Communities Library, you’ll see the “Create An Article” option in the upper-right corner:
Click on that orange button and off you go. Drop in text, insert images and video and provide attachments as needed. Be sure to assign a Label to your article as well:
How to edit, delete or publish your article
You can save your article and finish and publish it later. Later, return to the library home page and click the Library Article Dashboard link at the bottom right corner.
Your article is in the Drafts queue if it hasn't yet been published. If it has been published and you're making a revision, it's in the Unpublished Revisions queue.
To resume editing, click the title and scroll down to choose Edit Article, Delete Article or Publish.
Before you re-publish an existing article
If you're revising an already-published article, select the Minor edit box. This will prevent unnecessary email notifications being sent to library subscribers.
You’re published! Now what?
Once you’ve published your article, be prepared for questions. Community members have the ability to comment on articles with questions and observations.
Speaking of community discussion, know that posting a “New Message” on individual communities is still a great way to drum up conversation on a topic. New messages don’t have to be questions; they can serve as a starting point for you to voice your perspectives on a specific topic, and see what the community has to say on it. If a discussion leads to a ton of chatter, we, the SAS Communities Management team, will evaluate it to serve as a base on which to create an article.
Sound like something you’re interested in? Have questions? Ask away in the comments section.
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