JTA transaction unexpectedly rolled back

[Azeem112]

Dear Experts, 

The client has an EGRC 6.1 server with 3 (Meta+App) (VA) and (Middle) tires. the system is very slow and I'm facing the below error

HTTP Status 500 - JTA transaction unexpectedly rolled back (maybe due to a timeout); nested exception is javax.transaction.RollbackException: Error in committing: could not flush state image null com.atomikos.persistence.LogException - rolling back instead

in EGRC logs, workflow logs and while connecting with SASContentServer/dircontents.jsp

I'm not able to retrieve workflow templates from workflow studio and response time is more than 3 minutes.

Can you please update how can I fix the error.

Thanks.

[ShelleySessoms]

Hi @Azeem112,

I think it would be good to contact SAS Technical Support for this type of question, as there will likely be multiple iterations for information gathering and testing.

https://support.sas.com/ctx/supportform/createForm

Best of luck,

Shelley

[osmelbrito]

I'm getting the same error using SAS Financial Management 5.6

[SASKiwi]

As stated SAS Tech Support is the best option for this type of problem.