web applications troubleshoot

[woo]

Hello, can someone please share good sas documentation where we can learn more about how to troubleshoot all different kind of mid-tier web application errors? like:

      cannot login into web application or

      logging takes long time to get into web application or like

      some functionality not working within web application after login and all

sometime it becomes tricky and not sure where to start. can someone please guide, what to check first and then all the way to the end in sequence. so that we can at-least understand how far it went successfully and where exactly error is happening?

Would appreciate your response/direction. Thank you.

[JuanS_OCS]

Hello @woo ,

this is a great question. I can share my thougths.

• For me, first of all is to check if the intended requirements and system pre-requisites are in place, some might have changed or be missing. You should have internal documentation from the Installation projects, about those requirements.
• Secondly, my initial and main references are always the SAS Installation and Configuration guide https://go.documentation.sas.com/?docsetId=biig&docsetTarget=n08004intelplatform00install.htm&docset... and the SAS Middle-tier Admin guide https://go.documentation.sas.com/api/docsets/bimtag/9.4/content/bimtag.pdf
• In addition, there are some interesting and topic focussed compendiums out there:
  • http://support.sas.com/resources/papers/sas-9-4-content-server-troubleshooter.pdf
  • http://support.sas.com/resources/papers/proceedings11/373-2011.pdf
  • https://documentation.sas.com/?cdcId=bicdc&cdcVersion=9.4&docsetId=biig&docsetTarget=n08001intelplat...
  • https://www.sas.com/content/dam/SAS/en_gb/doc/presentations/user-groups/troubleshooting-your-sas-env...
  • and many more, above ones are just some examples I have used in the past

The main ones for me, always, are the Installation/Configuration Guide, and the Administration Guides, including the  Middle-tier Administration Guide.

I hope it helps, please let me know.

Kind regards,

Juan

[woo]

Thanks for your note Juan. Appreciate it. I too refer organization specific documentation first to understand the installation and configuration. I will definitely go through what you have provided here and yes, please let me know if you or anyone aware of any good web app troubleshoot book...I like reading :-). Again thanks.