Viya 3.5 deployment error The RabbitMQ service sas-viya-rabbitmq-server-default could not be started

[palco]

Hi!

I tried to deploy the viya 3.5 software in a single machine but i got the error below:

"Sun Feb 20 23:47:32 CET 2022 setup_rabbit_cluster Beginning SAS RabbitMQ clustering setup\n"
"Sun Feb 20 23:47:33 CET 2022 (debug) setup_rabbit_cluster SSL is true\n"
"Sun Feb 20 23:47:33 CET 2022 (debug) setup_rabbit_cluster CHECK_PORT is 5671\n"
"Sun Feb 20 23:47:33 CET 2022 (debug) setup_rabbit_cluster First host in list is qua-dw.quad.local\n"
"Sun Feb 20 23:47:33 CET 2022 (debug) setup_rabbit_cluster First host shortname is qua-dw\n"
"Sun Feb 20 23:47:33 CET 2022 (debug) setup_rabbit_cluster Primary Host is qua-dw.quad.local\n"
"Sun Feb 20 23:47:33 CET 2022 (debug) setup_rabbit_cluster Primary Short Host is qua-dw\n"
"Sun Feb 20 23:47:33 CET 2022 (debug) setup_rabbit_cluster My Host is qua-dw.quad.local\n"
"Sun Feb 20 23:47:33 CET 2022 (debug) setup_rabbit_cluster I am the primary host\n"
"Sun Feb 20 23:47:33 CET 2022 setup_rabbit_cluster Copy generated Erlang shared secret to Rabbit.\n"
"Sun Feb 20 23:47:36 CET 2022 setup_rabbit_cluster Copying generated Erlang shared secret to Rabbit.\n"
"Sun Feb 20 23:47:36 CET 2022 setup_rabbit_cluster Starting sas-viya-rabbitmq-server-default\n"
"Sun Feb 20 23:47:47 CET 2022 setup_rabbit_cluster The RabbitMQ service sas-viya-rabbitmq-server-default could not be started.\n"
"Sun Feb 20 23:47:47 CET 2022 setup_rabbit_cluster Returned status was 1\n"
"Sun Feb 20 23:47:47 CET 2022 setup_rabbit_cluster Setup failed. Beware of independent Rabbit hosts running with different shared secrets."

I also opened the /opt/sas/viya/config/var/log/rabbitmq-server/default/startup_err file which contains the following messages:

su: warning: cannot change directory to /opt/sas/viya/config/var/lib/rabbitmq-server/sasrabbitmq: Permission denied
-sh: /opt/sas/viya/config/var/lib/rabbitmq-server/sasrabbitmq/.profile: Permission denied
-sh: /opt/sas/viya/home/lib/rabbitmq-server/sbin/rabbitmq-server: Permission denied

The deployment creates these files so i can not modify the permissions before deployment.

What should I do?

I alredy tried to reinstall several times also used the deploy-cleanup.yml and deleted the httpd as described, i rebooted the system but nothing works.

[gwootton]

The rabbitmq service should run as the user sasrabbitmq (995), which should own that path.

Is that path owned by the user sasrabbitmq? Does the user sasrabbitmq exist on the server?

You may wish to engage SAS Technical Support on this.