User not able to view the data in SAS ECM

[Cherry]

Hi,

One user facing a issue that he is able to view the data in SAS ECM ( Enterprise Case Management )prior to October 12th and not able to view after that. Can any one help us what is the root cause and how to resolve it. Your help much appreciated.

Thanks,

Cherry.

[JuanS_OCS]

Hello @Cherry ,

is the question that one user cannot access the data, but the others, they can?

In this case, I would check and ensure this user has similar group memberships and permissions on:

• SAS metadata
• File Systems
• Databases

Did you already have the chance to check those group memberships already?

Kind regards,

Juan