SAS Viya - Report Viewer - Unexpected service error while attempting to fulfill the request

[ygrabowiecki]

3 of our 100 users are experiencing the following error, 1 is able to hit close and access reports as normal, however 2 are not able to access SAS Viya at all.  Any advice?

The error when attempting to login into SAS Viya is:

"SAS Report Viewer - An unexpected service error was encountered while attempting to fulfill the request"

We have suggested reboot and clearing of browser cache to these user to no avail.

[DavidHD]

Hey @ygrabowiecki ,

two questions:

1. Do the users all have the same browser version? Not thinking that is the problem just trying to eliminate variables.
2. Are you perchance on VA 8.1 on Linux, if so take a look at this SAS Note - https://support.sas.com/kb/60/685.html

If question two doesn't apply to you, please provide the Viya + VA version you are on and the OS this is running on.

Kind regards,

David