SAS Management console Schedule Manager plug-in hasn’t been working

[sathya66]

Hi All,

Schedule manager plug-in hasn’t been working , just been hanging on this screen below.

It is affecting few users not all. 

[ErikLund_Jensen]

Hi @sathya66 

Just an idea.

I think it might be caused by missing permission to  read the flow definitions.

Could it be because some users don't have permissions to read Process Manager's Flow Storage, or are missing as administrators in the js.conf file?

[sathya66]

Thanks,
It was working fine before.
User will not have access to all flows( as they are different teams) even though it should load the plug-in for them (what user can access) . I have admin rights ,still the same issue.
Have done memory(128m-512m ) settings to smc.ini file in local machine and it is working but this is not the case as we didn’t do any changes to any flows or any new things created in SMC but it is taking time to load the schedule manager plug-in

[ErikLund_Jensen]

Hi @sathya66 

I am sorry to say that I have no further ideas, so I think it is a case for SAS Technical Support.

Loading flow information is never fast, I just tried opening Schedule Manager over a VPN connection from ny home, and it used 27 seconds to load about 700 flows, but I have used it for 15 years and never experienced any problems. So when you say "It was working fine before", I cannot help thinking "before what?", because something must have been changed somewhere in the setup. My guess is a server problem and not local in SAS MC, because it happens when SAS MC retrieves the flow definitions from Process Manager.

I hope you will get it solved.

[sathya66]

We were able to load all flows in under a min but now it is taking about 1 hr.

[SASKiwi]

What scheduler are you using with SMC Schedule Manager? If it is IBM LSF / Platform Process Manager then check to see that all LSF tasks are up and running on your SAS Compute server. Typically you should also have IBM's Job Scheduler running on your PC so you can check if that is still working.

Also I suggest you open a track with SAS Tech Support as further troubleshooting may be required.

[sathya66]

Yes, we are using SMC schedule manager. All LSF and PM services are up and running and flow manger on our PCs are also working fine.

[SASKiwi]

Are you by any chance working over VPN as that can slow down SMC considerably in my experience. Other than that maybe check LSF logs for any clues.

[sathya66]

Yes, We are on VPN but I tried from office(we don't need VPN if work from office ) and has same issue. this is only happening since JAN and there is no new flows created but modified.

and seen few ERRORs in the JFD log. see below
2022 Jan 18 17:56:17 129341 130244 3 JFSocketOutputStream::send_fix: Line: 241, * failed: Connection timed out
2022 Jan 19 00:00:00 129341 130027 5 JFSnapshotService::systemSnapshot: Starting data capture. This may take a
while depending upon system workload.
2022 Jan 19 00:00:04 129341 130027 5 JFSnapshotService::systemSnapshot: Data capture completed.
2022 Jan 19 00:37:18 129341 130238 3 JFSocketOutputStream::send_fix: Select() system call timed out.

in sbatchd.log

Dec 21 10:03:39 2021 31860 4 10.1 Slave daemon on host <xopscompute.prod.sdghs-engineering.internal> shutdown
Jan 13 03:16:47 2022 52144 3 10.1 cg_attach_id_ext: Failed to open file /sys/fs/cgroup/freezer/lsf/lsfcluster/job.648071.tmp_post.1642042801/tasks with errno 2.
Jan 13 03:16:47 2022 52144 3 10.1 job_finish: Error! Failed to open file /sys/fs/cgroup/freezer/lsf/lsfcluster/job.648071.tmp_post.1642042801/tasks with errno 2.

in mbschd.log.

Dec 21 10:04:25 2021 33394:33394 3 10.1 Scheduler exited with code 210(Channel to MBD closed by peer)
Dec 24 10:36:17 2021 129729:129729 3 10.1 Scheduler exited with code 214(badmin reconfig)
Jan 4 09:33:02 2022 16436:16436 3 10.1 Scheduler exited with code 214(badmin reconfig)
Jan 4 09:50:49 2022 118290:118290 3 10.1 Scheduler exited with code 214(badmin reconfig)
Jan 4 12:34:56 2022 125909:125909 3 10.1 Scheduler exited with code 214(badmin reconfig)
Jan 12 12:23:52 2022 78103:78103 3 10.1 Scheduler exited with code 214(badmin reconfig)

[SASKiwi]

Time for a Tech Support track if you haven't opened one already.