SAS® LASR Analytic Server | Error to start server

[MariaD]

Hi Folks,

We recently installed SAS 9.4 on Oracle Cloud on Linux. We configure HTTPS and everything works fine. We have an IP Public but the name was configure to access only through internal network. Considering this, was added this name into host file too. 

The services started ok, without any error. We can connect to SAS MC, or SAS EG without any problem. We can enter on SAS VA, using https and hostname, but we have the following error when we tried to start SAS VA server:

-1
   -------------- Task Summary --------------
   SUCCESS (SASJob PreCode)
   SUCCESS (Store Process ID)
   ERRORS  (Start Server)
   ----------------------------------------------
   ERROR: You cannot combine the STARTSERVER or SERVEROPTS= syntax with the 
   specification of a host other than the local machine.
   ERROR: Invalid parameter
   ERROR: Error in the LIBNAME statement.
   ----------------------------------------------

We find this SAS Note (http://support.sas.com/kb/56/189.html) and we verify the hostname is corrected. We tried to execute the following SAS program on SAS EG and the error is the same:

LIBNAME VALIBLA SASIOLA  TAG=HPS  PORT=10011 STARTSERVER HOST="sas.company.com"  SIGNER="https://sas.company.com:8343/SASLASRAuthorization" ;

ERROR: You cannot combine the STARTSERVER or SERVEROPTS= syntax with the specification of a host other than the local machine.

Any idea what is going on?

Regards,

[alexal]

@MariaD ,

How many applications servers do you have (SASApp, SASAppVA, etc)? If more than one, which one are you using in the SAS Visual Analytics Administrator? Do you have LSF or SAS Workload Orchestrator in that environment?

[MariaD]

Hi @alexal ,

We have only one SASApp and a single Linux server.

Regards,

[alexal]

@MariaD ,

Interesting. Please enable the workspace server logging, reproduce a problem and show me a log file from the workspace server for further investigation.

[MariaD]

Hi @alexal ,

Follows the workspace log. We configure again only using HTTP and IP address, and our /etc/hosts and comment alll the lines, except localhost, from /etc/hosts file.

Regards,

[MariaD]

@alexal ,

As you see in the screenshots, the IP on Workspace Server is the same of LARS. Also, if I tried to open http://IP:7980/SASLASRAuthorization, I can login without any problem.

Regards

[MariaD]

Hi @alexal ,

Let me ask something, reviewing the server I found the following situation. If I execute curl ifconfig.me command shows the IP address used on our SAS configuration. But when I execute hostname -I command, the IP address showing is different, it's an internal IP address (something like 10.X.X.X). Could this be the root of the problem? I understand the two commands supposed to return the same IP address.

Regards,

[alexal]

@MariaD ,

But when I execute hostname -I command, the IP address showing is different, it's an internal IP address (something like 10.X.X.X). Could this be the root of the problem?

Yes.

[MariaD]

Hi @alexal ,

And how I resolve this? Because one is the private IP and the other one is the public IP.

Regards,

[alexal]

@MariaD ,

You have to use the output from hostname command in SAS. I mean your private IP.