SAS Environment manager is not starting

[suraj4]

Hi,

I am trying to setup SAS Environment manager in SAS VA. I have done the initial configuration in agent.properties, sas.properties etc.. 

But when i try to start it for 'first' time. I am getting the below error-. 

[sas@xxxxx conf]$ ../bin/hq-agent.sh start
Starting HQ Agent...... running (2794).
[ Running agent setup ]
Should Agent communications to HQ be unidirectional [default=no]: yes
What is the HQ server IP address: xxxxxxx
Should Agent communications to HQ always be secure [default=yes]: Yes
What is the HQ server SSL port [default=7443]: 7443
- Testing secure connection ... Success
What is your HQ login [default=hqadmin]: sasevs@saspw
What is your HQ password: **Not echoing value**
Error validating user: org.hyperic.hq.bizapp.client.AgentCallbackClientException: Remote error while invoking 'userIsValid: org.hyperic.lather.LatherRemoteException: org.springframework.transaction.UnexpectedRollbackException: Transaction rolled back because it has been marked as rollback-only

What may be the reason. Could anyone help me out with this issue. I am stuck for a week now. 😞 😞 

Thanks in advance. 

Suraj

[JuanS_OCS]

Hello @suraj4,

sorry we could not help you there. In other hand, I would like to follow up with you. Did you have the chance to contact SAS Technical Support and solve the problem?

I would like to hear from you.

Thank you in advance,

Kind regards,

Juan

[FabriceP]

Hello @suraj4,

Did you manage to solve this issue?

I encounter the same problem and I can't find a way to make it works

Thanks

Fabrice

[JuanS_OCS]

@FabriceP, @suraj4,

have you applied all post-configuration steps defined in the Instructions.html, under your Lev1/Documents directory?

[FabriceP]

Hello Juan,

Thanks for your answer

I can't find any post configuration steps in the Instruction.html in Lev1/Document.

Fabrice

[JuanS_OCS]

Hello @FabriceP,

you sure there is nothing for SAS Environment Manager and or Environment Manager Agent? What version of SAS VA or what maintenance level of SAS 9.4 do you have?

[mythri_rayapati]

Hi Suraj,

I have got the same error while trying to start environment manager agent. Were you able to fix it?

[vrkgali]

I have the same issue.

Can someone please let me know the resolution.