SAS 9.4 not responding

[joesmama]

Hello,

All of a sudden yesterday my SAS 9.4 installed locally on my PC Windows 10, slowed to a snails pace and then stopped  responding. 

I found the following message in a maintenance log on my PC but don;t know how to proceed to fix it. Any ideas? Thanks. 

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\SASHome\SASFoundation\9.4\sas.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: sas.exe
Application Version: 9405.100.22960.39165
Application Timestamp: 59b0991c
Hang Signature: 0000
Hang Type: 134217984
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: 00000000000000000000000000000000
Additional Hang Signature 2: 0000
Additional Hang Signature 3: 00000000000000000000000000000000
Additional Hang Signature 4: 0000
Additional Hang Signature 5: 00000000000000000000000000000000
Additional Hang Signature 6: 0000
Additional Hang Signature 7: 00000000000000000000000000000000

[JuanS_OCS]

Hi @joesmama ,

what maintenance of SAS 9.4 as you installing? Do you have any message in the Windows Events Log? And in the Antivirus?

I think it can be because of many reasons. My advise to you would be to create a ticket with Microsoft refering to "Hang Type: 134217984". It happens more or less often (too often) in other applications, such as Outlook.

Please let us know what you can find!

Juan