I want to update my sandbox in Excel but the refresh button is not working.

[Satora_In]

Dear Community

The refresh button  is not working. Please help me

[anuraagjv]

If you open a new excel file, does the Refresh button works? I suspect it is something specific to do with the spreadsheet that is causing the Refresh button to be greyed out. I'd suggest opening a case with SAS Tech Support.

[Satora_In]

how to do it?

[carl_sommer]

You can open a case with SAS Technical Support via email by following the instructions at  Technical Support | SAS

Carl Sommer - SAS Technical Support

[Satora_In · Accepted solution]

I found a solution where the source was not selected because of this the button was gray