I have this user who has access to four environments, and he can log into SAS portal for all environments without any issue. But now he cannot login to DEV. So what I have done so far is made sure all the groups and roles he is assigned to does match with all other environments because I realized he has more roles in Dev than other environments. This did not stop the error he gets when trying to login to the portal. The second thing I did was to delete his account entirely and recreated it, but still having error logging in.
Well for each time, I log in to the portal as SAS and then log out then have him try so that the changes I make do take effect.
Has anyone encountered such an issue before and how it was approached to help solve it. Or is there any suggestions here to help me resolve this issue, that will be much appreciated. I am using SAS 9.2.