Hello everyone,
A user can't connect to SAS Guide. To fix the issue, they deleted their account in SAS Management Console and created a new account with the same login using LDAP authentication.
Now, the user can log in to SAS Guide's first step (connect using a profile) which requires a connection to the metadata server. but they still can't connect to SASApp.
In the logs of the compute server object spawner we found this message:
sas - New client connection (1613) rejected from server port 8591 for user a.username. Peer IP address and port: [::ffff:xx.xx.xx.xx]:56457 for APPNAME=SAS Enterprise Guide.
What can we do to resolve this problem?