Hi @amazon1234, sorry you're having trouble! Here is a post from one of our Technical Support consultants that contains other steps that have worked: https://communities.sas.com/t5/SAS-Analytics-U/Updating-SAS-University-Edition-Your-guide-to-success...Here's a post with a WebEx tutorial that may be helpful: https://communities.sas.com/t5/SAS-Analytics-U/SAS-University-Edition-live-tutorial-recording-NOW-av... If none of these steps work for you, please contact Tech Support: http://support.sas.com/techsup/contact/ ... View more