Hi:
We see a lot of these type of errors with these scenarios:
1) you use a bookmarked URL to go to the Viya for Learners or to the e-learning server
2) your left your browser up for a long time and your session is no longer connected
3) you're not using Chrome, Firefox or Edge to connect to Viya for Learners or the e-learning server
4) you're on VPN
5) you need to clear your temporary Internet cache and log on again
6) you have more than one SAS Profile (such as a j1234@hotmail.com and j1234@school.edu or j1234@school.edu.country ) and your browser is using the wrong cached credentials to log you onto Viya for Learners.
Most problems can be fixed by clearing your Internet cache, starting from a fresh browser window and going to your My Training page on our server. When you go to your My Training page,
https://support.sas.com/edu/viewmyelearn.html you will be prompted to log onto your SAS Profile. Once you have a fresh logon to your SAS Profile, you should see your My Training page. If you are using SAS Viya for Learners or the SAS Skill Builder Portal or other e-learning, you can click on the item from your My Training page, as shown below:
If you click on a class title, you'll transfer to the class, If you click on SAS Viya for Learners, you'll get transferred to this page:
And then you can click the big blue button to enter SAS Drive on Viya for Learners 3.5 -- this is a safer way to go into the system, especially after there were issues with not being able to log on earlier in the day.
I just tried that method and was able to get on (using Google Chrome). I was prompted to accept the terms of use again before I got logged onto SAS Drive.
Hope this helps,
Cynthia
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