Hi JustHangingOn -
I certainly understand your frustration, and I'm sorry to hear that you were not happy with your call with SAS Technical Support.
To start, let's clarify terms: when a SAS Technical Support Representative says that something is "not supported", it does not mean it cannot be done or it will not work with our software. If something is "not supported" by SAS, it means that SAS Technical Support cannot necessarily assist you in implementing or troubleshooting the configuration. I'm sorry to hear this was not explained when you spoke with the technical support representative. In your specific scenario, SAS Technical Support is not the best resource to assist you because the product that is being configured (Apache Tomcat web application server) is not developed internally by SAS. The third-party that developed this application is a far better resource than SAS to assist you in achieving your goal. Please see the instructions for configuring a CA certificate with an Apache Tomcat web application server which are published by Apache.
Second I wanted to note that while the SAS documentation link JuanS_OCS provided does relate to configuring CA certificates with SAS, it is specific to doing this on the Web Server of the SAS Intelligence Platform middle tier. But your reference to SASStudioWebAppServer leads me to believe you are running SAS Studio Basic edition. If that is correct, then you can use the documentation associated with configuring TLS for that edition. These instructions are for using a self-signed certificate rather than a certificate generated by an official certificate authority (CA), but you can refer to the official Apache documentation linked above to achieve your desired configuration using the CA certificate.
SAS supports a portfolio of hundreds of SAS-developed applications so we are limited in providing complete support for all possible configurations of third-party products used by our applications. I understand based on your previous posts in this thread you may not agree with this decision, but I hope the information I have provided above helps to clarify your expectations for the free technical support services provided by SAS and leads to a more positive experience in the future.
I'm glad that you have successfully achieved your goal of configuring TLS with SAS Studio using a CA certificate by reading the very helpful information provided by JuanS_OCS.
Thank you for your feedback, and thank you for using SAS!
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