How do you turn AI from experimentation into real customer impact at scale? In this session, leaders from Performance Technologies and the National Bank of Greece share how they built a production‑ready AI ecosystem using SAS Viya to transform customer experience across service, feedback, and marketing. You’ll see how streaming data, intelligent decisioning, generative AI, and Agentic AI work together to automate customer requests, turn feedback into action, and deliver hyper‑personalized offers in real time. This is a practical look at how banks operationalize AI with governance, speed, and measurable business value.
Presenters: Stavros Stavrinoudakis, Performance Technologies and Manolis Syllignakis, National Bank of Greece
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