Fraport AG operates a complex, global data and analytics ecosystem supported by teams in Germany and India. To improve speed and consistency in IT incident handling, Fraport relies on SAS Intelligent Decisioning to automate key workflow steps—from anlyzing incident descriptions to generating AI-driven follow-up questions based on service management data.
Generative AI is applied to identify similar past incidents to propose resolutions. See how Fraport built the architecture behind its SAS-centric solution, the infrastructure powering its AI workflows, and the SAS Viya-based user interface that operations teams rely on daily.
Presenting company: Fraport AG
