SAS Engage Email Event passed as an API to another end point

[jontpg]

Hi,

 SAS CI360 engage email captures email opt-outs as events. Could this be passed as part of API call from CI360 to another system instead of the option of using an agent to stream the events?

[t_charlesworth · Accepted solution]

Hi.
In theory, you can define a Custom Type of Task that is triggered by the Email Event and makes a REST API call to a Connector endpoint.
I'm not sure what information is in the payload by default, I'd have to try it.
See: https://documentation.sas.com/doc/en/cintcdc/production.a/cintag/ch-connectors-custom-setup.htm

[jontpg]

It would be basic info like <email id>, <Opt-Out Flag value>.  Looking at option for our CRM to get this information straightaway when the opt-out happens.

Then other option is create an agent which will get the opt-outs in a stream and that can be pushed to another systems.

Assume with all this work some customization needs to be done and its not just out of the box.

Thanks Tim.

[t_charlesworth]

Probably just some light configuration in defining the Connector... but at least you have a path to investigate.