Using the Job Information Monitor in SAS Customer Intelligence 360

Customer Intelligence 360 provides you with a Job Information page so you can view information about submitted import and batch process jobs as well as information about executed email, mobile bulk push notification tasks, Google Ad and Facebook Audience tasks and Bulk Custom Tasks. In this post, I’ll walk you through the Job Information page and provide an overview of its key features.

To access the Job Information page, click View jobs information on the top menu bar in your tasks list.

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Mobile users: To view the images, select the "Full" version at the bottom of the page.

Task Execution

The Task Execution tab displays the progress, status, total recipients, and total recipients processed, completed, failed, and skipped for each executed task. By default, the most recently executed task is displayed at the top and information is updated every 15 minutes. Click the task to view more information about your task and view its progress.

Figure 1

Figure 1 shows a one-time bulk email task. 4250 emails were processed, 4,200 of these emails were completed, and 50 were skipped. By clicking the information icon in the skipped column the number of emails skipped and the reason for each skip is provided. You can also click View details (Figure 2) at the top to View details about the task and open the task by clicking View.

Figure 2

Click the ellipses on each column to hide the column or click Manage columns to add or remove columns (Figure 3). The columns you see will be different based on the task type you are viewing.

Figure 3

Figure 4 is a triggered email task. All information for a triggered email task is aggregated by day. When you click to view the details on a triggered email task, information for every day that the task is triggered is listed.

Figure 4

Figure 5 is a Google Ads Task set as a recurrence. If a task is scheduled as a recurrence, it'll list each occurrence, with the most recent one appearing at the top.

Figure 5

Processes and Migrated Campaigns

The Processes tab (Figure 6) lists submitted import and batch process jobs. It provides information such as who submitted the job, job type, total items, date submitted, and status. Click View Details to view a summary of the job and click download summary in the details window to download it.

Figure 6

Finally, the Migrated Campaigns tab (Figure 7) shows the status of campaigns being migrated from CI6 and the progress of ongoing migration jobs. It provides information such as status, date submitted, who it was submitted by and date completed. Click View details to see more information about the campaign including all details about each item included and whether or not each item was converted.

Figure 7

For more information, visit the SAS Customer Intelligence 360 Users Guide, Administration Guide and Learning Subscription pages below and be on the lookout for a new demo coming soon on the Job Information Monitor in the course SAS Customer Intelligence 360 Resources and Guides.

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