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SAS Customer Intelligence 360: Website not loading in the UI?

Started ‎11-01-2018 by
Modified ‎11-12-2018 by
Views 1,435







What's the problem? 


You want to use the SAS Customer Intelligence 360 page element selector tool to grab a page element for one of your Discover configurations, but for some reason your browser isn't loading within the interface. You might see a message like this at the top of the interface browser:





You may also get a time-out error which asks you if you'd like to wait for the browser to load.


Here are some possible causes:


1. The page doesn't contain the SAS Customer Intelligence 360 tag.

2. The domain isn't approved within Configuration > General > Site Configuration > Domains.

3. An unsafe script is being blocked by the browser...keep an eye out for the shield that might appear on the far right side of the URL bar.


Assuming you've done all of the above, here's an easy, short term fix for Google Chrome users...


Install the Ignore X-Frame Headers extension found here.


A longer-term solution is to apply either the correct X-Frame-Options header or the Content Security Policy as outlined in the onboarding guide.


I hope this helps!









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Last update:
‎11-12-2018 02:55 PM
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